FAQ
About Dance-Tunes.com
Who or what is Dance-Tunes.com?Dance-Tunes.com is a trade name and registered word trademark of Dance Tunes B.V., a private company with limited liability incorporated under Dutch law, with its registered office in Amsterdam, at Rhôneweg 54, 1043 AH, Amsterdam, the Netherlands. Dance Tunes B.V. is registered at the Chamber of Commerce in Amsterdam under number 35027521.
What are Dance-Tunes.com's general conditions?
These are the conditions visitors to the Dance-Tunes.com website have to adhere to. They are also the conditions under which Dance-Tunes.com supplies its services and products to its customers. These general conditions can be found at the Dance-Tunes.com website. Click on 'General Conditions' at the bottom of the website to view the general conditions.
Registration / Logging in
When do I need to register?You need to register when you decide to buy music or when you want to receive the newsletter.
Why do I have to register?
Registration is necessary for verification if a problem arises when you are buying something. You also need to register to receive the newsletter. N.B.: problems can only be solved if the data are complete.
Why do you need my e-mail address?
We use your e-mail address to send you confirmation when you have bought something, when there are any changes to the website or when the conditions are amended, for providing your account status and to send you the newsletter if you have subscribed.
What does Dance-Tunes.com do with my data?
Dance-Tunes.com will not sell your personal data to third parties. Our staff and third parties we deploy are obliged to respect the confidentiality of your data. We appreciate the trust you put in us and will therefore handle your data with the greatest of care. Your data will be protected and treated confidentially at all times. Dance-Tunes.com protects the personal data as well as reasonably possible in accordance with the latest state of technology. Dance-Tunes.com uses security techniques to prevent loss, corruption and damage of personal data.
Are my data safe at Dance-Tunes.com?
We appreciate the trust you put in us and will therefore handle your data with the greatest of care. Your data will be protected and treated confidentially at all times. Dance-Tunes.com protects the personal data as well as reasonably possible in accordance with the latest state of technology. Dance-Tunes.com uses security techniques to prevent loss, corruption and damage of personal data.
Can I surf safely at Dance-Tunes.com?
Dance-Tunes.com does not use any 'spy-ware', so you can visit the Dance-Tunes.com website safely and anonymously.
How do I register or log in?
There is a 'REGISTER' button in the top right hand corner of the main page of the website. Click on this button and the screen where you can enter your data will appear. Enter your data in each field and then click on 'SUBMIT'. You are now registered.
You have to log in each time you visit the Dance-Tunes.com website and want to buy or download music. You can do this by clicking on the 'SIGN IN' button in the top right-hand corner (or when you are asked to during the payment process) and then entering your user name and password. If you then click on the 'SIGN IN' button you will be logged in and can buy or download music (or proceed with the payment process).
How can I view and/or change my data?
First log in by entering your user name and password in the account section in the top right-hand corner of the main page. Then, once you are logged in, click on the 'MY ACCOUNT' button and all your data at the website will be displayed. Now you can view your data and change it if you wish. Do not forget to click on the 'UPDATE ACCOUNT' button once you have changed your data
Do I have to be logged in to buy or download?
You have to log in every time you visit the Dance-Tunes.com website and want to buy or download music. You do so by entering your user name and password in the top right-hand corner of the main page. If you then click on the 'SIGN IN' button you will be logged in and can buy or download music.
I've forgotten my password. What do I do?
Enter your e-mail address in the field and Dance-Tunes.com will send your password and user name via the e-mail address indicated in your account section.
What is Dance-Tunes.com's privacy policy?
You can find Dance-Tunes.com's privacy policy at the bottom of the Dance-Tunes.com website. Click on 'Privacy Policy' at the bottom of the website to view the contents of this policy.
Products
Which products can I buy at Dance-Tunes.com?The music you can buy and download at Dance-Tunes.com are MP3 files with a minimum quality of 192 kBps.
Can I listen to the products before buying?
Yes, you can listen to the music free of charge by clicking on the 'PLAY' (icon) button next to a particular tune.
What can I do with the music I download from Dance-Tunes.com?
You can play the music you have downloaded via Dance-Tunes.com an unlimited number of times on your computer, burn it onto CD or transfer it to your portable MP3 player.
Why do the prices of the music files vary?
The record companies that grant the rights to their music via Dance-Tunes.com decide the price at which they want their music sold to Dance-Tunes.com customers. This causes a difference in price in the range on sale at Dance-Tunes.com, as the record companies do not all charge the same price. Prices start at 0.99 Euro per tune.
Are there any restrictions to my of the music I have downloaded?
Music you have downloaded at Dance-Tunes.com is strictly for personal use. This means you may play if on your own computer(s), burn it onto CD(s) for yourself and transfer it to your own portable MP3 player(s).
Sharing music files bought via Dance-Tunes.com with other people in any way is not permitted and is even a criminal offence.
De muziek van Dance-Tunes.com is afspeelbaar via i-Tunes, Windows Media Player, WinAMP en bijna elke andere bestaande library-software. Ook kan je de muziek van Dance-Tunes.com op een i-Pod of elke willekeurige andere MP3-speler afspelen.
The music at Dance-Tunes.com can be played using i-Tunes, Windows Media Player, WinAMP and almost any other existing library software. You can also play the music from Dance-Tunes.com on an i-Pod or any other MP3 player.
How do I search for music?
There is a 'SEARCH' window at the website. Enter words in the window and then click on the 'SEARCH' button and the results of your search command will be displayed.
You can use the search field at the top of the website to search by ARTIST, LABEL, GENRE, TITLE or ALBUM TITLE.
What is a download bundle and what can I do with a download bundle?
A download bundle is a certain amount of music bought at the same time. You decide which music you want to download. The download bundles are cheaper than individual music files, as they are bought at the same time and free downloadable music files are given away by Dance-Tunes.com. The bigger the download bundle, the higher the discount.
Do I have to use the downloads I have bought via a download bundle all at one time?
No, each time you log in, the amount of music you can still download will be shown in the top right-hand corner of the website in the account section (e.g. credit: 12). You can therefore decide for yourself when you download the music you have chosen. Each time you download a music file, 1 or 2 credits will be deducted from the download credit, depending on the price of the tune.
Technical questions
What requirements does my computer or system have to fulfil?You need the following hardware/software:
1. A sound card and the relevant driver(s)
2. Loudspeakers or headphones connected to your PC or Apple
3. Windows 98, ME, 2000, XP / Mac OS X (Apple) / Linux
4. Windows IE 6.0 or higher, Netscape 7.2, Opera, Firefox 2 or Safari 2 or higher (Apple)
5.Windows Media Player Version 7.0 or higher, or other media player software, such as i-Tunes, RealPlayer, or WinAMP
What is a cookie?
Cookies are tiny pieces of information stored on your computer by your Internet browser. Dance-Tunes.com uses cookies to recognise you on your next visit. Cookies enable us to gather information on the use of our services, to improve them and adapt them to the wishes of our visitors. Our cookies provide information regarding personal identification. You can set your browser so that it does not accept cookies during your visit to Dance-Tunes.com.
How do I switch the use of cookies on and off?
You can easily switch the use of cookies on your pc on and off. Go to the toolbar at the top of the screen in your browser window and select the following settings (following procedure 1 or 2, depending on your browser):
1.Internet Explorer: Click on Tools, select Internet Options and then Security. Click on Internet and select Custom Level. Select Cookies, then "Allow cookies that are stored on your computer?" and Click on Enable.
2. Netscape: Click on Edit, select Preferences and then Privacy & Security. Click on Next. Select "Enable/disable all cookies" in the menu that appears.
Do I use cookies?
You use cookies if you have selected the language of your preference.
In that case, we store a cookie on your pc to ensure that you do not have to select this preference every time. You can consult the Dance-Tunes.com website anonymously. Dance-Tunes.com is not interested in names or other data related to the identity of visitors to its website. We only ask you for your name, address and any other information necessary for payment when you order products or services from Dance-Tunes.com via the Internet We destroy these data once we have processed your order.
Is it possible to download without allowing cookies?
No, cookies provide the necessary interaction between the user's pc and the registration system for buying or downloading from Dance-Tunes.com. If cookies are not allowed, the user will first be asked to switch on the 'enable cookies' option.
Is my Internet browser suitable for Dance-Tunes.com?
The website http://www.dance-tunes.com/ is suitable for the most common browsers and platforms.
Internet Explorer 7 and higher, Mozilla Firefox 2 and higher, combined with various versions of Windows (95, 98, NT, 2000 and XP) and Mac platforms. If you have any problems with your own browser, then you can download the latest browser versions via http://www.microsoft.com/ or via http://www.apple.com/.
How do I find out which browser I am using?
Select Help in your browser window and then select 'About' in the selection menu. Here, you will find extensive information on your browser.
Can I upgrade to another browser?
Select Help in your browser window and then select 'About' in the selection menu. Here, you will find extensive information on your browser.
It is technically possible to upgrade to a higher browser version. Consult the Microsoft website http://www.microsoft.com/ or Apple-website http://www.apple.com/ to see which new versions you can download.
I can't play the music or products I've downloaded. What should I do?
First of all, check whether you have installed a media player. If you have not yet done so, then you can download and install a media player for PC via www.microsoft.com/mediaplayer or www.real.com/player and download and install a media player for the MAC via www.apple.com/quicktime.
Alternatively, there may be certain parts of your media player missing, which is why your media player does not play the music files We advise you to remove the media player and then download and install a recent media player using the above procedure.
Payment
How can I pay?You can currently pay with Credit Cards - Visa / Master Card / American Express / Diners / JCB, Bank via IDeal - Rabo Bank / ABN AMRO / Postbank or by bank transfer.
Dance-Tunes.com is still expanding its payment options.
Which Credit Cards can I use to download the music from Dance-Tunes.com?
You can currently use Visa, Master Card, American Express, Diner and JCB cards.
Can I pay online safely by Credit Card?
Shopping in this download shop is completely safe. Our secure server software codes information so your transactions are safeguarded and remain private. The transactions are dealt with in a secure environment (https://) by Bibit Global Payment Services or Triple Deal Payment Services, for example.
My Credit Card has been refused. What should I do?
The Dance-Tunes.com website displays an error message if any information has been incorrectly entered or if there are any technical problems with retrieving information.
We will first ask you to try again.
If the problem persists, then we ask you to note what the error is and where it arises and then contact the Dance-Tunes.com helpdesk.
My payment is not being processed. Why is that and what should I do?
If your payment is not being processed, then we advise you to note what the error is and where it arises in the website and then contact the Dance-Tunes.com helpdesk in the contact section.
When I try to pay, I get an error message. What should I do?
If your payments are not being processed, then we advise you to note what the error is and where it arises in the website, then contact the Dance-Tunes.com helpdesk in the contact section.
Why do certain payment methods only become active from a certain transaction amount?
Certain payment methods are more expensive. If you have ordered more than a certain amount of tunes, these become available without you having to pay extra as customer.
Buying & Downloading
Is there any software I need to be able to download from Dance-Tunes.com?Yes, you need a minimum of the following software:
1. Windows 98, ME, 2000 or XP, Mac OS, Linux
2. Windows IE 6.0 or higher, Safari 2, Firefox 2, Opera, Netscape 7.2.
How do I download music I have paid for?
Immediately after completing step 4 in the payment process, the tunes you have bought will be downloaded by the download manager. The first time you use Dance Tunes you will be asked which folder you wish to store the tunes you have bought in. If you do not select a folder, then the standard Dance Tunes folder will be created, where the tunes will be saved.
How long does it take to download music?
The time required to download music to your computer depends on the size of the music file (whether the title has one track or several, for example) and on your Internet connection. Standard downloading times for a music files of 4 minutes and 3.5 mB are:
28.8k modem = 20-25 min,
56.6k modem = 10-15 min
ISDN = 5-10 min,
Cable / ADSL = approx. 1 min.
If my computer switches off during downloading, can I still download the music that has been paid for?
Yes Log in and go to your account section. Then click on 'Tunes still to be downloaded'. Here you will find the tunes that can still be downloaded. If you are still having problems, then contact Dance-Tunes.com via the helpdesk in the contact section. Make sure you quote your payment confirmation in this e-mail.
My downloading has been interrupted. What should I do?
Log in and go to your account section. Then click on 'Tunes still to be downloaded'. Here you will find the tunes that can still be downloaded. If you are still having problems, then contact Dance-Tunes.com via the helpdesk. Make sure you quote your payment confirmation in this e-mail.
How can I buy music?
First, you need to register, see Registration. Once you have registered, then you are automatically logged in. If you have registered earlier, then you only need to log in by entering your user name and password in the top right-hand corner in the account section of the Dance-Tunes.com website and then clicking on the 'SIGN IN' button.
There is a 'BUY button next to every tune. Click on this button to add the music file to your basket. Click on the 'VIEW BASKET' button to see whether the music file you have selected has actually been added to your basket. Click on the 'STEP 2' button to go to the payment screen where you can select a payment method. The instructions for each payment method are given step by step.
How do I buy a download bundle?
First, you need to register, see Registration. Once you have registered, you are automatically logged in. If you have registered earlier, then you only need to log in by entering your user name and password in the top right-hand corner in the account section of the Dance-Tunes.com website and the clicking on the 'SIGN IN' button.
How can I pay?
Click on the 'PAYMENT' button to go to the payment screen. The payment methods will appear. If you still have credits, only the bundle button will appear.
New releases / News
Are new tunes and/or products added regularly to the Dance-Tunes.com website?Yes, Dance-Tunes.com adds new music every day. We advise you to visit regularly if you are looking for specific artists, titles, labels or music genres.
How can be kept up to date with new music, special offers and new products at Dance-Tunes.com?
You can subscribe for the newsletter. This newsletter will be sent regularly. The newsletter announces new releases and music newly added to the Dance-Tunes.com website and discusses other relevant issues
Support / Help
Can I contact Dance-Tunes.com?You can contact Dance-Tunes.com via the helpdesk in the contact section. N. B. First take a good look at the 'How does the site work' page and the 'Questions' page before contacting Dance-Tunes.com.
How do I cancel my registration?
To cancel your registration, log in and then clicking on 'MY ACCOUNT'. Your registration will now be displayed. Now click on 'CANCEL' and your account will be cancelled. Now you can no longer buy anything via Dance-Tunes.com. N. B. If you want to buy via Dance-Tunes.com again, then you need to re-register.
How can I cancel the newsletter?
You can cancel your subscription by removing the tick in the box next to your data. Before doing so, you need to log in using your user name and password, which you enter in the top right-hand corner of the website in the account section, and then click on the 'SIGN IN' button. Then when you click on 'MY ACCOUNT' all your data will be displayed and you can remove the tick if you wish.
